Refund policy

Vella & Co. Final Sale and Refund Policy

Last updated: August 12, 2026

Please review this policy before purchasing. By placing an order, you acknowledge that all sales are final except where a remedy is required by applicable law or platform rules.

All sales are final

We do not accept returns, exchanges, or refunds for change of mind, fit or sizing, color selection, style preference, duplicate purchases, sale-price changes, or other buyer-preference reasons. Please review product descriptions, measurements, colors, quantities, and your shipping address carefully before ordering.

Damaged, defective, incorrect, misdescribed, or missing items

This final-sale policy does not limit remedies required by applicable law or the rules of Shopify, Meta, payment providers, or other sales channels. If an item arrives damaged, defective, incorrect, materially different from its description, or does not arrive, email hello@vella-co.com within 7 calendar days after delivery or the expected delivery date. Include your order number and clear photos or other supporting evidence when applicable.

Please keep the item, original packaging, shipping label, and all included materials until we provide instructions. Do not send an item to the return address shown on a package unless we authorize it in writing.

Available remedies

After reviewing an eligible claim, we may provide a replacement, repair, store credit, or refund, as appropriate and as required by applicable law or platform rules. We may request reasonable evidence and may require the item to be returned before issuing a remedy. When the problem is our error or the item is legally returnable, Vella & Co. will cover required return-shipping costs.

Order changes and cancellations

Orders begin processing quickly. Changes and cancellations are not guaranteed after an order is placed. If an order has not entered processing, contact us immediately and we will try to help. An approved cancellation may be unavailable once fulfillment begins.

Delivery issues

If tracking shows delivered but you cannot locate the package, first check the delivery area, household members, neighbors, and the carrier. Then contact us promptly. Orders returned because of an incorrect or incomplete customer-provided address may require additional shipping charges before reshipment and are not refundable for buyer error, except where applicable law requires otherwise.

Unauthorized transactions and chargebacks

This policy does not prevent a customer from exercising valid rights concerning unauthorized transactions or filing a chargeback. We reserve the right to provide the order record, tracking, delivery evidence, policy disclosures, and customer communications when responding to disputes.